We are prepared to participate in an out-of-court conciliation procedure before a consumer conciliation body.

Term and conditions

1. Scope of application

The following terms and conditions apply to all orders via our online shop by consumers and entrepreneurs.

A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity. Entrepreneur is a natural or legal person or a partnership with legal capacity, which acts in the exercise of its commercial or independent professional activity when concluding a legal transaction.

In relation to entrepreneurs, these General Terms and Conditions shall also apply to future business relations. If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby contradicted; they shall only become part of the contract if we have expressly agreed to them..

2. Contracting party, conclusion of contract

The purchase contract is concluded with Ebrex Packaging Solutions GmbH.

The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalogue. You can place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process.  By clicking on the order button, you place a binding order for the goods contained in the shopping cart.  The confirmation of the receipt of your order will be sent by e-mail immediately after sending the order and the sales contract is concluded with Ebrex Packaging Solutions GmbH.

When the contract with us is concluded depends on the payment method you have chosen:

Bill, SEPA direct debit
We accept your order by sending an acceptance declaration in a separate e-mail or by delivering the goods within two days.

Cash in advance
We accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we give you our bank details.

Credit carrd
When you place an order, you simultaneously send us your credit card details. After your legitimation as a legitimate cardholder, we request your credit card company to initiate the payment transaction and thereby accept your offer.

SOFORT Überweisung
After placing the order you will be redirected to the website of the online provider SOFORT Überweisung, where you confirm the payment order to SOFORT Überweisung. Thereby the contract with us is concluded.

3. Contract language, contract text storage

The languages available for the conclusion of the contract are German and English.

We save the text of the contract and send you the order data and our terms and conditions by e-mail. You can view and download the AGB at any time also here on this page. You can view your past orders in our customer login..

4. Delivery condition

Shipping costs are added to the stated product prices. You can find out more about the amount of the shipping costs in the offers.

In principle, you have the possibility to pick up your order at Ebrex Packaging Solutions GmbH, Wiesmannstraße 56, 45881 Gelsenkirchen, Germany during the following business hours: 8-16 o'clock.

We do not deliver to packing stations.


5. Payment

In our shop the following payment methods are available to you:

Cash in advance
If you choose the payment method prepayment, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.

Credit card
When you place an order, you simultaneously send us your credit card details.
After your legitimation as a legitimate cardholder, we will request your credit card company to initiate the payment transaction immediately after the order. The payment transaction is automatically carried out by the credit card company and your card is debited.

SEPA-direct debit
When you submit your order, you give us a SEPA direct debit mandate. We will inform you about the date of the debit (so-called prenotification). Upon submission of the SEPA Direct Debit Mandate, we request our bank to initiate the payment transaction. The payment transaction will be executed automatically and your account will be debited.
The account will be debited before the goods are shipped.
The period for advance notice of the date of the account debit (so-called prenotification period) is 0 days.

SOFORT Überweisung (bank transfer)
After placing the order you will be redirected to the website of the online provider SOFORT Überweisung. In order to pay the invoice amount via SOFORT Überweisung,  you must have an online banking account with PIN/TAN procedure activated for participation in SOFORT Überweisungr, you must identify yourself accordingly and confirm the payment order to us. You will receive further instructions during the ordering process. The payment transaction will be executed immediately afterwards by SOFORT Überweisung and your account will be debited.

Invoice
after credit assessment by Crefopay

6. Retention of title

The goods remain our property until full payment has been received.
For entrepreneurs the following applies additionally: We reserve the right of ownership of the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods in the ordinary course of business; you assign to us in advance all claims arising from this resale - irrespective of any combination or mixing of the reserved goods with a new item - in the amount of the invoice amount, and we accept this assignment. You shall remain entitled to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.

7. Warranties and guarantees

The statutory law on liability for defects shall apply. Information on any additional warranties that may apply and their exact conditions can be found with the product and on special information pages in the online shop

8. Settlement of disputes
The European Commission provides an Online Dispute Resolution (OS) platform, which you can find here http://ec.europa.eu/consumers/odr/.
We are prepared to participate in an out-of-court conciliation procedure before a consumer conciliation body.

9. final provisions

If you are an entrepreneur, then German law applies to the exclusion of the UN sales law.

If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our registered office.